New York Times’ Ashley Parker: Twitter, as a Helpmate, Goes to Capitol Hill

Now Mr. Sharp, a 32-year-old with brown hair, glasses and a sprinkling of pale freckles across his face, is the human embodiment of Twitter, an energetic and smiling ambassador for that ubiquitous blue bird, ready and willing to answer questions, troubleshoot and offer free tips.

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“His job strikes me as making lots of friends and helping lots of people, and who would not return a phone call from Twitter these days?” said Howard Mortman, the communications director for C-Span, who worked with Mr. Sharp. “I think he is getting incredible access, the kind of access many folks would be jealous of, because he is offering a service that many people want these days.”